外包装盒子弄丢了,还能退货么?

2025-04-07 04:16:12
推荐回答(1个)
回答1:

可以,淘宝7天无理由退换货只要确保退货的货物完整,以及未使用过,对退货是没有影响的。

根据工商总局公布的《网络交易管理办法》(以下简称“办法”)第十六条,网上商品经营者销售商品时,消费者有权在收到商品之日起七日内无理由退货。

但下列四种商品除外:音像制品和消费者定制的计算产品、新鲜易腐的、在线下载的或由消费者开启的计算机软件和其它数码商品:以及投递的报纸和期刊。

根据《办法》,除这四类商品外,根据商品性质,经消费者购买时确认的其他不适合退货的商品,不得无故退货。消费者退回的货物应当完好无损。


扩展资料:

淘宝7天无理由退换货的责任范围:

1、买家在收到货品后因不满意货品希望退换货的时侯。

2、因质量问题产生的退换货,卖方必须承担退货和换货的全部邮资。七日内无故退换货的质量问题,是指货物损坏或残缺。

3、退换货要求具备商品收到时完整的外包装、配件、吊牌等;采购的货物已被清洗,影响二次销售的,不得退货、换货损坏的货物或去掉的标签;所有订购或订购的特殊尺寸不得退换货;成人用品等特殊物品一经开箱或使用,不得退换货。

4、非商品质量问题的退换货,应由买家承担往返运费,如果退货是由于买方个人喜好或个人原因造成的,如:颜色不喜欢、尺码不合适等,商家无需承担往返运费。商家只需承担第一次邮寄给客户的运费。

参考资料来源:百度百科-7天无理由退换货

参考资料来源:百度百科-网购7天无理由退货

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