请大家帮忙用英语翻译一下前台的工作流程，面试需要用

2025-02-27 19:54:46

推荐回答（2个）

回答1：

The front desk clerk workflow (SOP):
First: greet guests with smile, then checking in the guests as they ask, include ask them reservation or not, frist visit or not, is there any specific request for floor and room type, ask guests to show their certificates, charge deposit, etc. Finally, do a brief introduction to guests about the breakfast hours and where is the room, and the guests will fully feel our enthusiasm.

回答2：

Firstly you should greet and smile to guests, and then follow the needs and requirements of the guests,giving guests check in guests including asking whether the book is not the first time, the presence or absence of specific requirements for floor and room types, allowing guests to produce documents, receipts and deposits , etc. Finally,you must give the time,place and the breakfast room location to the guests, allowing guests to fully experience our passion

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